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System Questions - Sound Answers

When your business needs to operate without strings attached Rottweiler Systems is a great place to start knowing what to choose and what steps to take.

If you have questions about finances or financial concerns you will want to review our Samsung OfficeServ Return on Investment page.

Knowledge about system questions, operational task and Samsung OfficeServ user questions and guides usually can be found within the site or the search at the top of the page.

If you do not find your question or answer here, do not leave until you have your answer! Feel free to contact us at SamsungAtlanta.com at any time for the information you are looking for.

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Samsung OfficeServ Frequently Asked Questions

  1. 1. Where do I begin?
  2. 2. How do I determine if we should lease, rent or purchase a system?
  3. 3. When is the best time for a system installation?
  4. 4. What financial information does Rottweiler need for renting a system?
  5. 5. What if my business does not have enough credit?
  6. 6. What if my system is out of warranty?
  7. 7. What is SIP?
  8. 8. What is VoIP?
  9. 9. Can we do our own system adds, moves and changes?

1. Where do you begin?

> > > The best place to start is take the time to sit down and discuss your business needs with a Rottweiler Systems professional. During that time we will ask some questions about your business, features needed, what your projected growth anticipated and what you expect from a business telephone system.

> > > We will also discuss how you can save money, whether it is better to rent, lease or purchase a system and how you can save money in the process. From there, the choice is yours.

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2. Lease, rent or purchase?

> > > Every business has different requirements and with those requirements come different means to operate. For example, your business may only utilize a location for a short time, you may have a fixed site but have multiple teleworkers or you may have a remote facility out of the country either way we can provide a financial solution that best fits your budget.

Renting a phone system has some additional benefits you may want to consider. Since you rent, you never have to worry about a repair. Renting a system also has a financial benefit, the entire amount is deductible from the IRS.

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> > > We provide systems that you can rent, systems that you can purchase and if your business model requires leasing, we can provide you with that as well.

3. When is the right time to replace a business telephone system? When the system that you are using no longer fulfills the purpose that it was intended for, replace it. Businesses change, yours will too. When you need to make additional features available to employees, additional services or expand outside of the office, that is the time to upgrade or replace the system.

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4. What financial information does Rottweiler need for renting a system?

> > > A business rental agreement is similar to all business agreements. A credit application must be filled out to determine credit history. When renting a system, a personal guarantee is also needed to insure equipment return at the end of the rental period.

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5. What if my business does not have enough credit?

> > > Enough credit is not a reason for credit denial. As long as the business owner or corporate principles are willing to sign a personal guarantee, we will provide a system that will fit your business needs.

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6. What if my system is out of warranty?

> > > Then you have a choice. You can either purchase a maintenance agreement which allows you to know what your budget expenses will be every month or carry the expense of repairs as needed. System repairs can be quite expensive if you do not have it covered and our maintenance agreements cover all the replacement of defective equipment if needed.

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7. What is SIP?

> > > SIP is the acronym for Session Initiation Protocol. SIP is the application that many ITSP (Internet Telephone Service Providers) use for their VoIP platforms. SIP is often sold as a Trunk known as a SIP Trunk or SIP Trunking. For more information, read our SIP Trunking page.

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8. What is VoIP?

> > > VoIP is the acronym used for Voice Over Internet Protocol. VoIP has many forms and one platform may function very differently than another. Because there are many types of VoIP, some are very unstable while others work flawlessly. All VoIP models depend on QoS (Quality of Service) while voice calls are in operation. To read more about Atlanta's Hosted VoIP Services go to the Atlanta Hosted VoIP page.

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9. Can we do our own system adds, moves and changes?

> > > Yes, you can. Simple moves, adds and changes can be performed by any employee that you delegate to perform the tasks. Samsung systems are not difficult, easy to understand and with proper installation make system changes easy.

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